Customer Help
Our customer service team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Depending on which shipping method you have chosen, our DPD service is next working day.
How do I create an account?
To create an account, follow the link here
My account
How do I track the status of my order?
Once you confirm your order, we will email you with your unique tracking number. This will also be shown in your account section.
If you have selected DPD Local, you will receive a text message or email with further details.
Will you keep my credit card information on file?
No, none of your private card details we stored on our website. We use a secure SSL which will encrypt all information that you type. All card details are sent to our merchant provider, who is fully PCI protected.
Do you charge vat?
All of our prices are shown with vat,
Do you ship to my country?
We ship worldwide.
Will my items come in one package?
All of your items will come in a single secure, discreet package.
If you need to swap an item
Returns and Exchanges
What is your returns policy?
To return your parcel for a refund, please ensure that you notify us of the return within 14 days and ensure that the product doesn’t have any security seals broken.
You can return the products to:
UK CBD OILS
40 Bourgh road
I received the wrong item
If you have received the wrong item, please contact our sales team on the contact page. We will make sure we correct this asap.
My order arrived damaged
If you receive a damaged parcel please contact us within 7 days from delivery.
What do I do if I entered an incorrect shipping address?
If you have used the incorrect delivery address be sure to email us with the correct details with your Order ID number as soon as possible.
Contact Form
Reach Out To Us
Address
40 Borough Road,
Middlesbrough
TS1 1DW
chrissy@uk-cbdoils.com
sales@uk-cbdoils.com
Telephone
01642 909766